Privacy Policy
Soding Brothers is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with Australian privacy laws.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way we manage personal information, including how it is collected, used, disclosed, stored, secured, and disposed of.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What Is Personal Information and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. Examples of personal information we may collect include, but are not limited to, your name, date of birth, address, email address, phone number, occupation, company details, and any other information you provide to us.
We collect personal information for the primary purpose of providing our services, responding to enquiries, managing client relationships, recruiting staff, and marketing our services. We may also use your personal information for secondary purposes that are closely related to the primary purpose, where you would reasonably expect such use or disclosure.
Where appropriate and possible, we will explain why we are collecting your personal information and how we intend to use it.
You may opt out of receiving marketing communications from us at any time by contacting us using the details below.
How We Collect Personal Information
Personal information is collected in a number of ways, including but not limited to:
- Enquiries made via phone, email, website contact forms, or social media.
- Requests for information about our services.
- Subscribing to newsletters, email updates, or marketing communications.
- Completing forms, surveys, or applications.
- Submitting job applications or employment-related information.
- Information provided by authorised third parties, service providers, or from publicly available sources.
We do not guarantee the privacy practices of third-party websites or service providers linked to our website.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinions about matters such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal history, or health information.
Sensitive information will only be collected or used by us:
- For the primary purpose for which it was obtained.
- For a directly related secondary purpose.
- With your consent.
- Where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your personal information directly from you. In some circumstances, personal information may be provided to us by third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided and the circumstances under which it was collected.
Overseas Disclosure of Personal Information
We may collect, store, process, or disclose personal information to individuals, contractors, or service providers located outside Australia. This may include, but is not limited to, the Philippines, Singapore, and other countries where our clients, offshore team members, or service partners operate.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, or is subject to privacy obligations substantially similar to those in Australia.
By providing your personal information to us, you consent to the disclosure of your information to overseas recipients as described in this Policy.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
- To third parties where you have consented to the use or disclosure.
- To contractors, offshore team members, or service providers who assist us in delivering our services.
- Where required or authorised by law.
We take reasonable steps to ensure that any third party who receives personal information from us handles it in accordance with applicable privacy laws.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely, both electronically and in physical formats, as appropriate.
Some personal information may be stored or processed using cloud-based systems or service providers located outside Australia. Appropriate safeguards are in place to protect your information.
When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it, unless retention is required by law or for legitimate business purposes.
Access to Your Personal Information
You may request access to the personal information we hold about you, and request corrections if the information is inaccurate, incomplete, or out of date, subject to certain legal exceptions.
To request access, please contact us using the details below. We will not charge a fee for making an access request, but may charge a reasonable administrative fee for providing a copy of your information.
For security purposes, we may require proof of identity before releasing personal information.
Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete, and up to date. If you believe the information we hold about you is incorrect or outdated, please contact us so we can update our records.
Policy Updates
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Privacy Policy Enquiries and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@sodingbros.com