L2 IT Helpdesk & O365 Administrator

Work Setup

Schedule

Overview

Provide remote technical support to multiple client environments, troubleshoot hardware/software issues, manage support tickets, and perform Microsoft 365 administration tasks.

Key Responsibilities

• Provide remote IT support to end users across client environments.
• Manage and respond to support tickets within agreed SLAs.
• Troubleshoot hardware, software, networking, printer, and connectivity issues.
• Assist users with Microsoft 365 concerns including Outlook, Teams, OneDrive, SharePoint.
• Perform M365 administration (password resets, user creation, license assignment, mailbox support).
• Monitor backup jobs and escalate or resolve issues.
• Coordinate with third-party vendors for issue resolution.
• Document troubleshooting steps and resolutions accurately.

Requirements

• Previous experience in IT Helpdesk / Technical Support.
• Working knowledge of M365 administration.
• Basic networking & Windows knowledge
• Experience with ticketing tools.
• Good written and verbal English skills.

Perks/Offer

• Permanent WFH
• Paid leaves
• HMO coverage for employee + 1 dependent
• Day shift schedule

Application Email

careers2@sodingbros.com